Housing Information Centres
Housing Information Centres (HICs) are the primary points of contact on all housing issues including the allocation of Service Families Accommodation.
There are seven dotted round the country:
- Aldershot - South and South East
- Thetford - East
- Warminster - South West
- High Wycombe - London and M4 corridor
- Rosyth - Northern Ireland & Scotland)
- York - North East
- Telford - Wales & West Midlands
HICs can be contacted in the UK through the free-phone telephone number 0800 169 6322 or from overseas on +44 1904 418000 or Military (9)4510 8000. They are open from 0830 to 1630 hrs Monday to Friday but are closed on the last Wednesday of each month for staff training.
When you call, if your enquiry is of a general nature it will be routed to the first available person at any of the seven HICs. This is because general enquiries - such as the implications of leaving the Service or learning about your entitlement to housing - can be answered by any of the staff wherever they are. But if your call is specific to a particular location - such as the need to arrange a move in or out - you will need to select the relevant HIC from the options offered.